1 Information about the collection of personal data / purpose
Below we inform you about the collection of personal data when using our website. Personal data is any data that refers to you personally, e.g. name, address, e-mail addresses, user behaviour.
1.1 Responsible acc. to Article 4 (7) of the EU General Data Protection Regulation (GDPR) is
ELIQUO HYDROK LTD,
Indian Queens Ind Estate,
St. Columb,
Cornwall, England,
TR9 6TL
Email: send email
You can reach our data protection officer at send email or at our postal address with the addition "the data protection officer".
1.2 When you contact us by e-mail or through a contact form, the information you provide (your e-mail address, your name and telephone number if applicable) will be stored by us to answer your questions. We delete the data that arises in this context after the storage is no longer required, or limit the processing if there are statutory retention requirements.
1.3 Your data will not be processed for advertising purposes unless you explicitly agreed to it.
2 Your rights
2.1 You have the following rights with respect to the personal data concerning yourself:
• right to information;
• right to rectification or deletion;
• right to restriction of processing;
• right to object to the processing;
• right to data portability.
2.2 You also have the right to contact a data protection supervisory authority and to complain about the processing of your personal data by us.
3 Collection of personal data when visiting our website
3.1 In the case of using this website for information purposes, e.g. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and to ensure the stability and security (legal basis is Art. 6 (1) sentence 1 GDPR ):
• IP-address;
• date and time of the request;
• time zone difference to Greenwich Mean Time (GMT);
• content of the request (exact page);
• access status / HTTP status code;
• each transmitted amount of data;
• website from which the request originated;
• browser;
• operating system and its interface;
• language and version of the browser software.
3.2 In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and that provide certain information to the body that sets the cookie (here, through us). Cookies cannot run programs or transmit viruses to your computer. They serve to make our Internet offer more user-friendly and effective.
3.3 Use of cookies
This website only uses so-called necessary, transient cookies, which are necessary for the basic functions of the website.
Transient cookies are automatically deleted when you close the browser. These include in particular session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the joined session. This will allow your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.
Furthermore, we use Piwik PRO Analytics Suite (PIWIK) as our website analytics software and consent management tool. We collect data about website visitors based on cookies in order to improve the content of our website and to understand better what content is of most interest. The collected information may include a visitor’s IP address (shortened), operating system, browser ID, browsing activity and other information. See the scope of data collected by Piwik PRO.
We calculate metrics like bounce rate, page views, sessions and the like to understand how our website is used. It may also create visitors’ profiles based on browsing history to analyze visitor behavior.
The solution is hosted in Europe, and the data is stored for 25 months.
The purpose of data processing: analytics and conversion tracking based on consent. Legal basis: Art. 6 (1)(a) GDPR.
Piwik PRO does not send the data about you to any other sub-processors or third parties and does not use it for its own purposes. For more, read Piwik PRO’s privacy policy.
4 Opposition or revocation to the processing of your data
4.1 If you have given your consent to the processing of your data, you can revoke them at any time. Such revocation will affect the admissibility of processing of your personal data after you have revoked.
You can change your privacy settings here:
4.2 Insofar as we base the processing of your personal data on the balance of interests, you may object to the processing. This is the case if, in particular, the processing is not required to fulfill a contract with you, which we describe in each case in the following description of the functions. In the event of any such disagreement, we ask you to explain the reasons why we should not process your personal data as we have done. In the case of your justified objection, we will examine the situation and will either discontinue or adapt the data processing or point out to you our compelling legitimate reasons on which we continue the processing.
The aim of this document is to provide you with information on how we process your personal data and to notify you of your statutory rights with regard to data protection. This information will be updated as required and published here.
1 Who is responsible for data protection (‘Data controller’) and whom can you contact?
The data controller is:
ELIQUO HYDROK LTD
Indian Queens Ind Estate
St. Columb
Cornwall, England
TR9 6TL
Telephone: +44 1726 861 900
Email: send email
Data protection officer contact information:
Email: send email
2 What sources do we use?
We process personal data that we receive as part of our business relationships with customers and suppliers.
In addition, we process personal data that we obtain by legitimate means from public sources (e.g. commercial register, press, the Internet) or that is legitimately transmitted to us by other ELIQUO companies or other third parties (e.g. credit agencies), to the extent that is necessary for us to provide our services.
3 What data do we process?
We may process the following data:
Your name, business phone number, business email, your job title and the name of your employer.
If you visit our site, then we will record your image on CCTV.
4 On what lawful basis and for what purpose do we process personal data?
We need to process the data of a contact in the company and our legal basis is legitimate interest.
We have CCTV on site and this is a legitimate interest for health and safety and crime prevention.
We may share your data as a company contact within our group and that is a legitimate interest.
4.1 How do we use your personal data?
Within the company, only people who require the information to perform our contractual and statutory obligations will be given access to your personal data.
In addition, the following may receive your data:
• Data processing contractors engaged by us, in particular in the area of IT services, sales, logistics and printing services, to process your data on our behalf in accordance with our instructions
• Other companies in the Group in the context of cooperation within the group
5 Will data be sent to a third country or an international organisation?
Data will be transferred to processors in third countries (countries outside the European Economic Area) if
• it is necessary to do so to fulfill your orders (e.g. cooperation with our production facilities in third countries),
• it is required in the context of cooperation within the Group.
Other than this we will not send any personal data to processors in third countries or international organisations. However, for certain tasks we do use service providers that may be domiciled, have a parent company or maintain data centers in a third country. Such transfer is permitted when the UK Government has decided that the third country has an adequate level of protection. If the Government has not reached such a decision, we may only transfer personal data to a service provider in a third country when we have a data sharing agreement with them and we use the International Data Transfer Agreement as the transfer safeguard.
6 How long will we keep personal data?
We will retain your data for as long as you work for one of our client companies.
7 What are my data protection rights?
You have the right to:
• Information (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restrict processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Object (Art. 21 GDPR)
he restrictions pursuant to Sections 34 and 35 DPA apply to the rights to information and to erasure.
You also have the right to complain to the Information Commissioners Office. The ICO can be contacted at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524510
8 To what extent is decision-making automated?
We do not use any fully automated decision-making (scoring) processes to commence and carry out a business relationship.
9 Is your data used for profiling?
Pursuant to Article 4 (4) GDPR, ‘profiling’ means any form of automated processing of personal data to evaluate, analyse or predict certain personal aspects relating to a natural person (e.g. performance at work, economic situation, personal preferences or interests, reliability, behavior or movements).
We use profiling to determine your potential interest in our products and services. This evaluation is based on statistical processes, primarily relating to the use of our website, if you have agreed to this during your first visit of our Website.
10 Information on your right to object pursuant to Article 21 of the General Data Protection Regulation (GDPR)
10.1 Right to object to processing for the purpose of legitimate interest
For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data that is for the purposes of legitimate interest. This also applies to profiling.
If you object, we will cease processing of your personal data unless we are able to demonstrate legitimate reasons for processing that override your interests, rights and freedoms, or unless the processing is for the purpose of enforcing, exercising or defending legal claims.
10.2 Right to object to the processing of data for the purposes of direct advertising
We may also process your data in the context of the statutory provisions for the purpose of direct advertising. You have the right to object at any time to the processing of your personal data for the purposes of such advertising. This also applies to profiling where this is connected to such direct advertising.
If you object to the processing for the purposes of direct advertising we will no longer process your personal data for this purpose.
10.3 Address for lodging objections
You may lodge your objection in any form.
Our contact details can be found in section 1.
Data Protection Complaints Procedure
Our commitment
ELIQUO HYDROK Ltd takes the protection of personal data seriously. We aim to handle personal data lawfully, fairly, securely and transparently.
If you are concerned about the way we have collected, used, shared, stored, retained or otherwise handled your personal data, you have the right to make a data protection complaint directly to us.
This procedure explains how to make a complaint, the information that will help us investigate it, and what you can expect from us.
What is a data protection complaint?
A data protection complaint is an expression of concern or dissatisfaction about the way ELIQUO HYDROK has handled personal data.
This may include concerns that:
• Your personal data is inaccurate or incomplete.
• Your personal data has been used in a way you did not expect.
• Your personal data has been disclosed without an appropriate reason.
• We have not kept your personal data secure.
• We have retained your personal data for longer than necessary.
• You have received marketing communications that you did not expect.
• We have not responded appropriately to a request concerning your data protection rights.
• You have experienced difficulty exercising your rights in relation to your personal data.
• You believe that we have not complied with applicable data protection law.
You do not need to use legal terminology or refer to a particular piece of legislation when making a complaint.
How to make a complaint
You can make a data protection complaint using any of the following methods.
By email
Email: send email
Please include “Data Protection Complaint” in the subject line where possible.
By post
Send your complaint to:
Data Protection Officer
ELIQUO HYDROK Ltd
Indian Queens Industrial Estate
St. Columb
Cornwall
TR9 6TL
United Kingdom
Through our website
You may also contact us through our https://www.eliquohydrok.co.uk/en/contact.html.
Please select the most appropriate contact option and state clearly that your message concerns a data protection complaint.
We encourage you to use one of the methods above because this will help us direct your complaint promptly to the appropriate person. However, we will accept a data protection complaint received through another communication channel or by another member of our organisation.
Information to include
To help us understand and investigate your complaint, please provide as much of the following information as you can:
• Your full name.
• Your preferred contact details.
• Your relationship with ELIQUO HYDROK, where relevant.
• A clear description of your concern.
• The personal data, activity or correspondence involved.
• Relevant dates or approximate timescales.
• The names of any ELIQUO HYDROK employees with whom you have already communicated.
• Copies of relevant correspondence or supporting documents.
• The outcome or action you would like us to consider.
Please do not send more personal information than is reasonably necessary to explain your complaint.
If we need additional information to understand or investigate the matter, we will contact you.
Complaints made on behalf of another person
You may ask another person, such as a family member, solicitor or authorised representative, to make a complaint on your behalf.
Before disclosing personal information or progressing the complaint, we may need evidence that the representative is authorised to act for you. This could include:
• A signed letter of authority.
• An appropriate power of attorney.
• Other suitable evidence of the representative’s authority.
We will only request the information reasonably necessary to confirm that authority.
Confirming your identity
We may need to confirm your identity before disclosing personal information or providing a detailed response.
We will only ask for evidence of identity where it is reasonably necessary. If we already have enough information to confirm your identity, we will not request additional identification.
Any identification documents provided will be handled securely and retained only for as long as necessary.
What happens after we receive your complaint?
1. Acknowledgement
We will acknowledge receipt of your complaint within 30 days of receiving it.
Where possible, we will acknowledge your complaint sooner. Our acknowledgement will normally:
• Confirm that we have received the complaint.
• Provide a reference number or point of contact, where appropriate.
• Confirm whether we require any additional information.
• Explain what will happen next.
• Provide an initial indication of the expected timescale, where possible.
2. Assessment
We will review the information you have provided and determine the appropriate scope of our investigation.
If your complaint also concerns issues that are not related to data protection, we may handle those issues through another relevant complaints or management process. We will explain this to you where appropriate.
3. Investigation
We will investigate your complaint fairly, objectively and without undue delay.
Depending on the nature of the complaint, our investigation may include:
• Reviewing relevant records, systems, correspondence and documents.
• Speaking with relevant employees or service providers.
• Checking how and why the personal data was collected or used.
• Reviewing the lawful basis for the processing.
• Checking whether our policies and procedures were followed.
• Considering whether corrective or preventative action is required.
The scope and length of the investigation will depend on the complexity, scale and circumstances of the complaint.
4. Progress updates
We will keep you appropriately informed while we investigate your complaint.
If the investigation takes longer than initially expected, we will explain the reason for the delay and, where possible, tell you when we expect to provide an outcome.
5. Outcome
Once we have completed our investigation, we will communicate the outcome to you without undue delay.
Our response will normally:
• Address the main points you raised.
• Explain the enquiries we have made.
• Explain the conclusions we have reached.
• Identify any action already taken or planned, where appropriate.
• Explain how you may raise any remaining concerns.
Possible actions may include correcting or deleting information, restricting its use, improving a process, providing additional staff guidance or training, or confirming why we believe the data has been handled appropriately.
There may be circumstances in which we cannot provide you with all the information considered during an investigation, particularly where this would disclose another person’s personal information, confidential information or legally privileged material. If this applies, we will explain the position as clearly as we reasonably can.
If you remain dissatisfied
If you are dissatisfied with the outcome, you may contact us and explain which aspects of our response you would like us to reconsider or clarify.
You also have the right to complain to the Information Commissioner’s Office, the independent UK regulator responsible for data protection.
You can contact the ICO through:
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
You do not have to complete ELIQUO HYDROK’s complaints process before contacting the ICO. However, giving us an opportunity to investigate your concerns may allow the matter to be resolved more quickly.
Accessibility and additional support
We want our complaints procedure to be accessible.
If you need this information in another format, require reasonable assistance to make a complaint, or would prefer us to communicate with you using a particular method, please let us know.
We will consider each request and provide reasonable support wherever possible.
How we use information provided in a complaintWe will use the personal data provided in connection with your complaint to:
• Record and acknowledge the complaint.
• Confirm identity or authority where necessary.
• Investigate and respond to the issues raised.
• Communicate with you about the complaint.
• Take corrective or preventative action where appropriate.
• Demonstrate compliance with our legal obligations.
• Identify recurring issues and improve our policies, processes and services.
Access to complaint information will be limited to employees, advisers and service providers who reasonably need it to investigate, manage or respond to the complaint.
We will retain complaint records only for as long as reasonably necessary, taking account of the nature of the complaint, our legal and regulatory responsibilities, and the need to establish or defend legal claims.
For more information about how ELIQUO HYDROK handles personal data, please read our Data Privacy Statement.
Contact details
Data Protection Officer
ELIQUO HYDROK Ltd
Indian Queens Industrial Estate
St. Columb
Cornwall
TR9 6TL
United Kingdom
Email: send email
Last reviewed: August 2026
Next review: August 2027, or earlier if legal or organisational requirements change